Terms and Conditions *

💸 Payment & Refund Policy – Simple Plus Pvt Ltd

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1.   Accepted Payment Methods :- We    accept     payments through secure digital gateways.

2. Payment Processing
   Orders are processed once payment is confirmed. You’ll receive confirmation via email/SMS.

3. Refund Eligibility                                                                                                                                                               If Refund is approved by SIMPLE PLUS PRIVATE LIMITED refund amount will be credited to customer accounts in 5-7 working days.

4. Shipping policy                                                                                                                                                                All products which are purchase will be delivered in in days 10 -15 Working days,  Defective/Damaged Items / Exchange / Replacement  Products will be delivered in in days 10 -15 Working days.

5. No General Returns
   We do not accept return requests for reasons like change of mind or wrong selection. 
   once the return is approved, return products will be delivered in 7 to 10 working days.

6. Defective/Damaged Items
   In case of a defective item, you must provide a clear unboxing video. The product must be returned to us for inspection before a replacement is shipped. Products Are Checked before shipping.

7. Replacement Policy
   Upon verification of the defect, we will ship the replacement within 24 hours of receiving the defective item.

8. Inspection Criteria
   Returned items will be checked for validity of the defect. If misuse or incorrect usage is found, no replacement will be issued.

9. Non-Refundable Items
   International orders are non-refundable. Only replacements are offered if damaged in transit and verified via video.

10. Shipping Costs
    Return shipping (for defective goods) must be initially borne by the customer. If the item is found defective, we will reimburse the shipping charges.

11. Contact for Refunds
    Email us at info@simpleplus.in with your order ID and reason for refund request. Our team will respond within 2 business days.

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🔒Privacy Policy – Simple Plus Pvt Ltd

1. Data We Collect
   We collect customer name, email, phone number, shipping/billing address, and payment confirmation details to fulfill orders securely. No credit/debit card details are stored on our servers.

2. How We Use Your Data
   Your information is used solely to process orders, verify payments, and deliver products via our partnered logistics providers.

3. Third-Party Access
   We do not sell or share your data with third parties. Data is only shared with logistics providers (e.g., Blue Dart, DTDC, FedEx, DHL) strictly for delivery purposes.

4. Data Storage
   Customer data is stored securely on Wix servers and is protected by encryption and platform-level security measures.

5. Consent
   By using our website and placing an order, you consent to our collection and use of your personal data in accordance with this policy.

6. Data Deletion Requests
   You may request the deletion of your personal data by writing to us at info@simpleplus.in. Deletion is subject to order history and legal requirements.

7. Legal Disclosure
   We may disclose your personal information if required by law, national security requests, or to enforce our terms.

8. Payment Gateways
   All digital payments are processed via secure RBI authorized gateways. We do not access or store your card credentials.

9. Children's Privacy
   We do not knowingly collect data from minors. By using our website, you confirm you are the age of majority in your region.

10. Changes to This Policy
    This policy may be updated. Continued use of our services constitutes your acceptance of the current version.

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📄  Terms of Service – Simple Plus Pvt Ltd

1. Website Use
   By accessing our website or placing an order, you agree to be bound by these Terms. If you disagree with any part, please do not use our services.

2. Product Usage
   Products are sold for legal purposes only. You must not misuse them or violate laws while using our services.

3. Service Eligibility
   You must be the age of majority in your region or have permission from a guardian to use our site and services.

4. Shipping & Delivery
   Domestic delivery via Blue Dart, DTDC, or Shiprocket takes 4–6 business days. International shipping timelines depend on your location and shipping mode (FedEx/DHL).

5. Order Acceptance & Cancellation
   We reserve the right to accept or reject any order. In such cases, a full refund will be issued for payments received.

6. Product Availability
   All products listed are subject to availability. We reserve the right to limit quantities or discontinue items at any time without notice.

7. Limitation of Liability
   We are not liable for any indirect, incidental, or consequential damages arising from the use of our services or products.

8. Intellectual Property
   All content on this site — including text, images, logos — is the property of Simple Plus Pvt Ltd and protected by applicable IP laws.

9. User Submissions
   Comments, suggestions, or feedback shared with us may be used without compensation or confidentiality obligations.

10. Governing Law & Disputes
    These terms are governed by the laws of Rajasthan, India. Any disputes shall be settled under the jurisdiction of Jodhpur District Court.

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🛠️ Warranty Policy – Simple Plus Pvt Ltd

1. General Warranty Coverage
   We provide warranty only on mechanical failures and bearing-related issues for applicable products. Warranty does not cover electronic components, winding failures, or damage due to mishandling or improper use.

2. Warranty Period
   Warranty duration and coverage terms vary by product and are specified on the product page. Please refer to the individual product description for warranty eligibility.

3. Winding Exclusion
   Motor winding is not covered under warranty under any circumstances, as it is typically damaged due to overloading, improper setup, or short-circuits caused by external factors.

4. Conditional Warranty (Logger Required)
   For certain products, warranty claims are only valid if accompanied by flight logger data or logs from the drone's flight controller to verify correct usage conditions. This requirement will be clearly stated on the product page if applicable.

5. Eligibility Criteria

   • Product must be used under recommended specifications.

   • No visible signs of misuse, over-voltage, crash damage, or burns.

   • Warranty void if product is modified, opened, or repaired by third parties.

6. Claim Process
   To initiate a warranty claim:

   • Email us at info@simpleplus.in with your order ID and issue description.

   • Attach a clear unboxing or installation video (if available).

   • For applicable products, include flight logs or relevant usage data.

7. Inspection Requirement
   All warranty claims are subject to physical inspection and testing by our technical team. If the issue falls under valid warranty, we will provide a free replacement.

8. Shipping Responsibility
   The customer is responsible for shipping the product back to us for inspection. If the issue is covered under warranty, we will ship the replacement at our cost.

9. Warranty Denial
   Claims will be rejected if:

   • There’s evidence of user-induced damage.

   • Required usage data (logger) is not provided for applicable items.

   • The issue falls outside the defined scope of warranty (e.g., winding).

10. Final Authority
    Simple Plus Pvt Ltd reserves the right to make the final decision regarding all warranty claims.

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